it’s happened to a lot of us someone has left you a one-star google review on and when you quickly check who it is by you realize that you’ve actually never so-called customer and it’s likely to be a fake review the best way to handle respond to the review remember potential even when you respond to a fake review and b flag the review as inappropriate hoping google will do something about it reviews are notoriously difficult to get removed and in most cases google will keep a review on your listing unless it violates their

policies which are as follows it’s not relevant to your there is a conflict of interest with for example a disgruntled former employee it contains some offensive or sexually there is some privacy concern or legal so unless the review you are flagging chances for it to be removed are slim it’s still worth flagging a review which the only problem with doing this up to now was that after flagging a review all you’d get is a thank you message it had been reported and that

Google if they needed further clarification

that was pretty much it you wouldn’t know what decision would be made by why or even if they are bothered looking it all together and being left in the those days are gone google has just that displays all your reviews in one not only you can use this tool to report reviews that violate google’s policies but you can also check the status of inappropriate this is great news because you’ll know exactly what google has decided to do with a review you flagged no more

guesswork to access the tool you can click on the link i’ve put in the log in using the email address linked to your google my business profile select the business or location you want to check the review status for then click on continue if you’ve never you’ll see a table that contains all the reviews that have been published for your listing the information are a snippet of the review itself the star rating the customer has given you and the date it was posted

clicking on the view on maps will take you directly on google maps itself to report a review you feel goes against google’s click on the report a review link you will be taken to a screen you may be if you’ve reported reviews in the past select the most suitable option then report after which you’ll see the thank you will also receive an email from google confirming your request to remove has been

received so far you might think there is no major changes to the previous process but you’d be wrong if you log back into the tool and select from which you have flagged the review you should now see an option that says check the status of the review i tick the radio button and continue on you’ll see the list of the reviews you have flagged in chronological order along with their status in this example google’s decision is still pending this is because reported reviews may to be evaluated after which the status if the review is infringing google’s policy it will be removed and will no longer be displayed on this list if however google deems the review to be

genuine the pending status will be updated to the following status report reviewed no policy violation for more details about the decision you can select that review by clicking on and click on continue if you are unhappy you have the possibility of appealing so the review can be assessed a second time you can only appeal once after which the i personally think this is a very handy much more visibility over on google my at the very least you know where you stand and you’re no longer going to chasing google about an undeserved review this is also useful for seo who can show their clients they’ve done to remove a review that isn’t genuine if however you google my business account is linked to a large number of business it will not work but for most of you out so try it out.

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